Privacy Policy

This Privacy Policy explains how EDUP Global Flex (“we”, “us”, “our”) collects, uses, and protects personal information when you visit our website or contact us in relation to our services as an authorised Nipponflex distributor.

EDUP Global Flex operates from the United Kingdom.

1 Information We Collect

We collect only limited personal information, including:

• Contact details such as your name, email address, and phone number when you submit a contact form or otherwise contact us.
• Message content and any information you choose to include in your enquiry relating to Nipponflex products or services.
• Basic technical information, such as IP address, browser type, and device information, collected through standard server logs for security and basic operational purposes.

We do not maintain a customer database on this website. Information submitted via the contact form is sent directly to us by email and is not stored on the website itself.

2 How We Use Your Information

We use your information only to:

• Respond to your enquiries and provide customer support.
• Provide information about Nipponflex products and related technologies.
• Arrange consultations, demonstrations, or follow-up communications at your request.
• Maintain limited records where necessary for administrative or legal purposes.

3 Legal Basis for Processing (UK / EU)

Where UK GDPR or EU GDPR applies, we process personal data on one or more of the following legal bases:

• Consent – when you voluntarily provide information by contacting us.
• Legitimate interests – to respond to enquiries and operate our business as an authorised distributor in a proportionate and reasonable way.
• Legal obligations – where we are required to retain certain information for regulatory, accounting, or legal reasons.

4 Sharing of Information

We do not sell personal data. We may share information only where necessary, including with:

• Service providers involved in website hosting or technical operations (for example, our hosting provider), acting under appropriate data protection safeguards.
• Nipponflex or related logistics partners, where reasonably required to handle product enquiries, orders, or after-sales support.
• Public authorities or regulators, where required by law or to protect our legal rights.

5 Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal requirements. Enquiry-related information is typically retained for a limited period and then securely deleted.

6 Your Rights

Depending on your location (including under UK GDPR / EU GDPR), you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data in certain circumstances.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the email address provided on the website’s contact page.

7 Cookies and Analytics

This website uses only essential technical cookies necessary for basic functionality and security. We do not use advertising cookies or profiling technologies. If non-essential cookies or analytics tools are introduced in the future, appropriate notice and consent mechanisms will be provided where required by law.

8 International Transfers

As we operate from the United Kingdom and work with Nipponflex products supplied internationally, personal information may be processed outside the UK or EU. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

9 Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10 Third-Party Websites

Our website may contain links to third-party websites, including Nipponflex or partner sites. We are not responsible for the privacy practices or content of those external websites, and we encourage you to review their privacy policies separately.

11 Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact us using the details provided on the website’s contact page.